This Privacy Policy describes how 1xgame ("we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the services available at https://1xgame.im ("the Platform"). It applies to all Pakistani players and to anyone else who interacts with our website or services.
We take your privacy seriously. 1xgame is built for Pakistani players, and that means we handle your data with the same care and respect you would expect from a platform that operates in your home market. This policy is written in plain language so you can actually understand what we do with your information — not just what the legal minimum requires us to say.
By registering an account or using any service on 1xgame, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions and our Responsible Gaming page.
Plain English note: We have written this Privacy Policy to be as clear as possible. Privacy policies do not need to be impenetrable walls of legalese — you deserve to know exactly what happens to your information on 1xgame.
1xgame is an online gaming and sports betting platform operating at https://1xgame.im. We are the data controller for the personal information collected through the Platform — meaning we determine the purposes and means of processing your personal data.
Our platform is operated primarily for users in Pakistan, offering cricket betting, casino games, Teen Patti, Baccarat, Ludo, and related entertainment services — all transacted in Pakistani Rupees (PKR).
If you have any questions about how 1xgame handles your data, our contact details are at the end of this policy. We will always respond to data-related queries within 72 hours.
1xgame collects the following categories of personal information:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender | Registration & KYC verification |
| Contact Data | Mobile number, email address, city/province | Registration & account updates |
| Financial Data | Payment method details, transaction amounts, deposit/withdrawal history | Deposits, withdrawals, KYC |
| Gaming Activity | Bets placed, games played, win/loss records, session durations | Ongoing platform use |
| Device & Technical Data | IP address, device type, browser, operating system, time zone | Every site visit |
| Usage Data | Pages visited, features used, clicks, session timestamps | Ongoing platform use |
| Communication Data | Support chat logs, email correspondence, complaint records | When you contact us |
| Verification Documents | Scanned CNIC, proof of address, payment method screenshots | KYC verification requests |
We do not collect sensitive personal information such as religious beliefs, political opinions, or biometric data unless specifically required by regulatory obligations and disclosed to you at the point of collection.
1xgame collects your personal data through several channels:
You are under no obligation to provide personal data to 1xgame, but without certain categories of data — particularly identity and contact information — we cannot maintain your account or process transactions.
1xgame uses your personal data for the following purposes, each supported by a legitimate legal basis:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your player account | Contract performance |
| Processing deposits and withdrawals in PKR | Contract performance |
| Verifying your identity and age (KYC) | Legal obligation |
| Preventing fraud, money laundering, and prohibited conduct | Legal obligation & legitimate interest |
| Providing customer support and resolving disputes | Contract performance & legitimate interest |
| Monitoring for responsible gaming concerns | Legal obligation & legitimate interest |
| Sending transactional notifications (payment confirmations, security alerts) | Contract performance |
| Sending marketing communications (where you have opted in) | Consent |
| Improving Platform performance, games, and user experience | Legitimate interest |
| Complying with applicable laws and regulatory requirements | Legal obligation |
Where we rely on "legitimate interest" as a legal basis, we have assessed that our interest does not override your privacy rights. You can contact us to learn more about any specific legitimate interest assessment.
1xgame retains your personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve any disputes.
When data is no longer required, 1xgame deletes it securely or anonymises it so it can no longer be linked to you personally. If you request deletion of your data, we will action it within 30 days, subject to any legal obligations to retain specific records.
Protecting your personal information is not just a legal requirement for 1xgame — it is a core part of how we operate. Pakistani players who trust us with their CNIC numbers, payment details, and account information deserve robust, real security — not just a padlock icon.
Security measures implemented by 1xgame include:
- SSL/TLS encryption on all pages and data transmissions — every interaction you have with 1xgame is encrypted in transit
- Encrypted storage — sensitive data including payment information and verification documents are encrypted at rest
- Access controls — internal systems operate on a strict need-to-know basis; only authorised personnel can access player data, and access is logged
- Two-factor authentication — available on all player accounts to add a second layer of login protection
- Regular security audits — our systems are regularly tested for vulnerabilities by independent security professionals
- Fraud monitoring — automated systems monitor for unusual access patterns, login anomalies, and suspicious transactions around the clock
- Staff training — all 1xgame team members who handle personal data undergo regular data protection training
If you believe your 1xgame account has been compromised or you notice unusual activity, contact our support team immediately. We will suspend the account and investigate without delay.
1xgame uses cookies and similar tracking technologies to make the Platform work properly, remember your preferences, and understand how players use the site so we can improve it.
The types of cookies we use:
- Strictly necessary cookies — essential for the Platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against fraud.
- Functional cookies — remember your preferences such as your preferred language or game settings so you do not have to set them every time.
- Analytics cookies — help us understand how players navigate the Platform — which pages are popular, where people spend time, and where the experience can be improved. Data collected is aggregated and does not identify you personally.
- Marketing cookies — only used if you have opted into marketing communications. These help us show relevant promotions rather than generic advertising.
Most modern mobile browsers allow you to control cookies through your settings. Disabling strictly necessary cookies will prevent the Platform from functioning properly. You can manage other cookie categories at any time through your browser settings without affecting basic Platform access.
1xgame will only send you promotional communications if you have explicitly opted in during registration or through your account settings. We do not send unsolicited marketing.
If you have opted in, you may receive communications about:
- New games added to the 1xgame library
- Upcoming cricket matches and betting markets
- Bonus offers, promotions, and seasonal campaigns (including Eid and Ramadan specials)
- Tournament announcements and schedule reminders
- Refer a Friend programme updates and rewards
You can withdraw your consent to marketing communications at any time by:
- Clicking "Unsubscribe" at the bottom of any marketing email
- Updating your notification preferences in your 1xgame account settings
- Contacting our support team and requesting removal from all marketing lists
Opting out of marketing will never affect your ability to use 1xgame or receive transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts) that are necessary for your account to function.
1xgame does not knowingly collect personal data from anyone under the age of 18. Our platform is strictly for adults, and our registration process includes age verification steps for this reason.
If we discover that personal data has been collected from a minor — whether through a false declaration of age or otherwise — we will immediately delete the data, close the account, and return any real-money balance to the payment method used for deposits. No bonus funds will be included in any such return.
Parents and guardians who believe a minor may have registered on 1xgame should contact our support team immediately. We treat such reports as a priority and respond within 24 hours.
If you share a device with children, please ensure your 1xgame account is protected with a strong password and that you log out after every session to prevent underage access.
As a 1xgame player, you have meaningful rights over your personal data. We take these seriously and will action any valid request promptly.
To exercise any of these rights, contact us at support@1xgame.im with the subject line "Data Request". We will verify your identity before processing the request to protect you from fraudulent access requests. All requests are handled within 30 days.
Some of the third-party service providers used by 1xgame — particularly cloud infrastructure and game technology partners — may process your data outside Pakistan. When this occurs, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to or exceeding this Privacy Policy.
These safeguards include contractual obligations on all third-party recipients requiring them to: protect your data using security standards comparable to our own; use your data only for the specified purpose; not transfer it further without our authorisation; and delete it when the processing purpose is fulfilled.
We do not transfer data to any country that does not have adequate data protection mechanisms in place. If you have concerns about a specific transfer, contact our support team and we will provide full details.
1xgame may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or legal obligations. The updated policy will always show the revision date at the top of this page.
When we make material changes — changes that meaningfully affect how your personal data is processed or your rights — we will notify you through a notice on the Platform and, where appropriate, by email to your registered address.
Your continued use of 1xgame after the effective date of any changes constitutes your acknowledgment of the updated policy. If you do not accept the revised policy, you should stop using the Platform and contact us to request account closure and data handling guidance.
We recommend reviewing this page periodically. We will always give reasonable advance notice of any changes that materially affect your rights as a 1xgame player.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1xgame handles your personal data, please reach out to us:
We always prefer to resolve privacy concerns directly. If you are not satisfied with our response, you have the right to escalate the matter to the relevant regulatory authority in your jurisdiction.