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1xgame FAQ — Pakistan Online Casino Questions Answered

Whether you are registering for the first time, sorting out a deposit via Easypaisa, or trying to understand how bonuses work — you will find a straight answer here. This is 1xgame's complete FAQ for Pakistani players.

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Written for Pakistan
Updated 2025
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Account & Registration

Visit the Register page and fill in your name, Pakistani mobile number, email address, and date of birth. Choose a password, agree to the Terms and Conditions, and hit "Create My 1xgame Account". The whole process takes under 3 minutes. You do not need any documents to register — just your mobile number and a few basic details.

No. 1xgame operates a strict one-account-per-player policy. Creating multiple accounts — even under different names — is a violation of our Terms and Conditions and will result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

You must be at least 18 years old to register and use 1xgame. We verify age during registration and may request your CNIC at any point. Accounts confirmed to belong to players under 18 are closed immediately and any balance returned. Responsible gaming starts with age verification — there are no exceptions to this rule.

You can deposit and play immediately after registration without completing KYC. However, identity verification is required before your first withdrawal. To verify, submit a copy of your CNIC and proof of your payment method through the Account Settings area. Verification typically completes within 24 hours — we recommend doing it early so there is no delay when you want to withdraw your winnings from 1xgame.

On the Login page, click "Forgot password?" and enter your registered mobile number or email. A reset link is sent within 2 minutes. If you do not receive it, check your SMS inbox as well as email. Still nothing after 5 minutes? Contact 1xgame live chat support and we will verify your identity and restore access manually.

You can request account closure at any time by contacting 1xgame support via live chat or email. Before closing, make sure your remaining PKR balance is withdrawn to your registered payment method. If you are considering closure because of gaming-related stress, we recommend exploring the self-exclusion or cooling-off tools on our Responsible Gaming page first — they offer a break without permanently losing your account.
Deposits

Log in to your 1xgame account and go to Wallet > Deposit. Choose your preferred payment method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, or Visa/Mastercard. Enter the amount, follow the on-screen steps, and your PKR balance is updated within 60 seconds. Full details are on the Deposit and Withdrawal page.

The minimum deposit on 1xgame is Rs 200. This applies across all supported payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. There is no platform fee charged on standard deposits. You can start playing cricket betting, Teen Patti, or Baccarat with as little as Rs 200 in your account.

Select Easypaisa as your deposit method in your 1xgame wallet. Enter the amount and confirm. You will receive a payment request on your Easypaisa number — approve it with your Easypaisa PIN. Funds arrive in your 1xgame balance within 60 seconds. Your Easypaisa number must match your registered 1xgame mobile number for the first deposit. If they differ, contact support before depositing.

First, wait 5 minutes — most deposits clear instantly but occasional network delays do occur. If it still has not arrived, check that the payment was actually deducted from your Easypaisa, JazzCash, or bank account. If money left your account but has not appeared in 1xgame, contact live chat support immediately and share the transaction reference number. We resolve these within 2 hours — your money is always recoverable.

1xgame does not charge any platform fee on standard deposits. However, your payment provider — Easypaisa, JazzCash, your bank — may apply their own standard transaction charges. These are outside 1xgame's control. For most Pakistani mobile wallet deposits, provider fees are zero or minimal. Check with your payment provider if you are unsure.
Withdrawals

Log in and navigate to Wallet > Withdraw. Select your payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard), enter the amount, and confirm. Funds are sent to your registered payment method. Make sure your KYC verification is complete before requesting — unverified accounts cannot process withdrawals. Full details at Deposit and Withdrawal.

Most Easypaisa and JazzCash withdrawals from 1xgame are processed within 15 minutes. Bank IBFT transfers typically take 2–6 hours depending on your bank. Visa/Mastercard withdrawals may take 1–3 business days. The first withdrawal from a new account may take slightly longer if additional KYC review is needed — but subsequent withdrawals are consistently fast.

The minimum withdrawal from 1xgame is Rs 500. There is no platform fee on standard withdrawals. As with deposits, your payment provider may apply their own transfer charges. Bonus funds have specific wagering requirements that must be completed before the associated winnings can be withdrawn — check your bonus terms in Account Settings.

Common reasons a 1xgame withdrawal may be declined: incomplete KYC verification; attempting to withdraw bonus funds before meeting wagering requirements; the withdrawal account not matching your registered payment method; or an open bet that includes the funds you are trying to withdraw. Check your account status in Settings, review your bonus terms, and if the issue is unclear, contact live chat support — we will identify the specific reason within minutes.
Bonuses & Promotions

New players on 1xgame receive a 100% deposit match on their first deposit, up to Rs 20,000. Deposit Rs 2,000 and you start with Rs 4,000. The bonus is credited automatically — no code required. Minimum deposit to activate the bonus is Rs 200. The bonus is subject to wagering requirements before any associated winnings can be withdrawn. Full terms are in the Terms and Conditions.

Wagering requirements mean you need to bet the bonus amount a specified number of times before bonus winnings can be withdrawn. For example, a 10x wagering requirement on a Rs 2,000 bonus means you need to place Rs 20,000 in total bets using that bonus balance. Your progress is tracked in real time in your 1xgame account dashboard. Cricket bets, Teen Patti, and most casino games contribute to wagering. Specific game contribution rates are in the bonus terms.

There is a dedicated "Promo Code" field in the registration form. Enter your code before submitting the form — the associated promotion is applied automatically. If you missed it during registration, contact live chat support within 24 hours of registering and provide the code for manual review.

Yes — 1xgame runs regular promotions for existing players. These include reload deposit bonuses, loss cashback offers, cricket season specials during PSL, and seasonal promotions around Eid and Ramadan. Check the Promotions section in your dashboard after login to see what is currently active on your account.

After registering on 1xgame, your unique referral link is available in your account dashboard. Share it with friends. Every friend who registers using your link and makes their first deposit earns you a referral bonus credited to your account. There is no cap on the number of friends you can refer — more referrals mean more bonus earnings. Full terms on the Refer a Friend page.
Games & Betting

After login, navigate to Cricket Betting in the main menu. You will see all available matches — PSL fixtures, international T20s, ODIs, and Tests — with current odds. Select a match, choose your market (match winner, top batsman, over totals etc.), enter your stake in PKR, and confirm. Live in-play betting is available during matches with odds updating ball by ball. Winnings are credited to your 1xgame balance immediately after the market settles. Visit Cricket Betting for more.

Go to the Teen Patti section from the main lobby after login. You will find multiple live tables with real dealers — choose a table that suits your stake level. The rules follow standard Teen Patti — three cards dealt, highest hand wins. Place your bet before each round starts. 1xgame runs Teen Patti tables around the clock so Pakistani players can join any time. Visit the Teen Patti page for full details.

Baccarat is a live card game where you bet on which hand wins — Player, Banker, or Tie. Two cards are dealt to each side, and the hand closest to 9 wins. It is one of the simplest casino games to learn and one of the most popular on 1xgame among Pakistani players. Live Baccarat tables with professional dealers are available 24/7. Visit the Baccarat page to learn more.

Yes — 1xgame Ludo is a real-money game where you compete against other players for a PKR prize pool. You join a Ludo room, pay an entry fee in PKR, and winnings are credited to your 1xgame balance. It brings a familiar Pakistani game into the real-money gaming space. Visit the Ludo Games page to understand the full rules and entry fee structure.

1xgame has a full online casino beyond cricket betting. The main categories are: Live Casino (Baccarat, Teen Patti, Roulette, Blackjack with real dealers); Slots (hundreds of titles with varying themes and volatility); Ludo and skill games; Fishing games; and sports betting beyond cricket including football. The entire lobby is accessible after login — no separate registration needed. Visit Online Casino to explore.
Security & Privacy

Yes. 1xgame uses industry-standard SSL encryption on all connections — your login credentials, payment data, and personal information are encrypted in transit. Account security features include two-factor authentication (2FA), login location monitoring, automated fraud detection, and brute-force login protection. Your PKR balance is also protected — it is stored separately from operational funds. Read more in our Privacy Policy.

Go to Account Settings > Security after logging in to 1xgame. Enable 2FA and follow the setup steps — you will receive an SMS code to your registered mobile number each time you log in. Even if someone has your password, they cannot access your account without your phone. We strongly recommend enabling 2FA for all 1xgame accounts.

Contact 1xgame live chat support immediately. Tell us the date and time you noticed unusual activity. Our security team can lock your account right away, review the login history, reverse any unauthorised transactions if applicable, and issue you new login credentials. Also change your password immediately from Account Settings if you still have access. Never share your password with anyone — our support team will never ask for it.

Your personal data is used only to operate your 1xgame account, process payments, verify your identity, and send you communications you have opted into. We do not sell personal data to third parties. Data is stored securely and retained in line with our Privacy Policy. You can request data deletion by contacting support — except where retention is required by applicable regulations.
Responsible Gaming

1xgame provides the following free tools in Account Settings > Responsible Gaming: Deposit Limits (daily/weekly/monthly), Loss Limits, Session Time Reminders, Session Time Limits, Cooling-Off Periods (24 hours to 30 days), and Self-Exclusion (6 months to permanent). All tools are free, effective immediately on activation, and cannot be reversed during the active period. Full details on the Responsible Gaming page.

Your real-money PKR balance is returned to your registered payment method within 5 business days of activating self-exclusion. Bonus funds are forfeited. During the self-exclusion period, you cannot log in, deposit, or bet. 1xgame will also automatically remove you from all marketing communications for the duration. Self-exclusion cannot be reversed during the active period — by design.

Contact 1xgame live chat support at any time — 24/7. Tell us you are concerned about your gaming and want to discuss responsible gaming options. Our team will not judge you. We will walk you through the available tools and help you activate the right one immediately. You can also email support@1xgame.im — responsible gaming requests are treated as a priority. Visit our Responsible Gaming page for full information.
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About This FAQ

Why This 1xgame FAQ Exists — And How It Was Written

This FAQ was built from real questions that Pakistani players have asked the 1xgame support team over time. The questions you see here are not invented — they are the ones that come up repeatedly in live chat, via email, and from new players navigating the platform for the first time.

The answers are meant to be direct. No circular non-answers, no "please contact support for everything". Where a question has a clear answer, we give it. Where there are nuances — like wagering requirements or KYC timing — we explain those honestly rather than glossing over them.

If something is missing — if you have a question that is not answered here — that is genuinely useful feedback. Contact the 1xgame support team via live chat and ask your question. We respond fast, and frequently-asked new questions get added to this page.

All answers reviewed and updated for 2025
Written specifically for Pakistani players — no generic international FAQ
Live chat support available 24/7 for questions not covered here
Explore 1xgame
Useful Pages for Pakistani Players

These pages give you the full picture on the topics our FAQ covers at a high level

Deposit and Withdrawal
Full guide to all PKR payment methods on 1xgame — Easypaisa, JazzCash, NayaPay, IBFT and more. Minimum amounts, timings, and step-by-step instructions for Pakistani players.
Responsible Gaming
All deposit limits, loss limits, cooling-off periods, and self-exclusion tools explained in full. If gaming is affecting your life, this page has honest guidance and immediate tools you can activate right now.
Cricket Betting
How cricket betting works on 1xgame — PSL, T20Is, Tests, and ODIs. Pre-match and live in-play markets, how odds work in PKR, and tips for Pakistani cricket bettors.
Refer a Friend
How to earn bonus PKR for every friend you bring to 1xgame. Your referral link, bonus amounts, and how payouts work — everything on the Refer a Friend page.
Register on 1xgame
New to 1xgame? The registration page walks you through creating your free account in 3 minutes and claiming your 100% welcome bonus on your first deposit.
Terms and Conditions
The full rules that govern your 1xgame account — bonus terms, wagering requirements, account policies, and more. Worth reading before you deposit or claim a bonus.
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Getting Support

When This FAQ Is Not Enough — How to Reach 1xgame Support

This FAQ covers the questions that come up most often, but it cannot cover everything. Some situations are specific to your account — a particular deposit that has not arrived, a bet that has not settled, a bonus that does not seem right. For those, direct support is what you need.

1xgame support is available 24 hours a day, seven days a week. During PSL night matches, during Eid, during Ramadan — the team is there. Response times in live chat are typically under 5 minutes. Email responses come within 4 hours for standard queries and under 1 hour for responsible gaming or payment issues.

When you contact support, having your registered mobile number and a brief description of the issue ready helps the team resolve things faster. For payment queries, a screenshot of the transaction or a reference number speeds things up significantly.

Live chat — fastest response, available directly in your 1xgame account after login
Email: support@1xgame.im — full written response within 4 hours
Both channels operate 24/7 — including weekends and public holidays
Contact & Support
Three Ways to Get Help from 1xgame
Live Chat
Open the live chat widget from your 1xgame account after login. Real support agents — not bots — respond within minutes, any time of day. Fastest option for account, payment, and game issues.
Response: Under 5 minutes
Email Support
Email support@1xgame.im with your registered mobile number and a description of your issue. Good for detailed queries, document submissions, or situations where you want a written record of the response.
Response: Within 4 hours
This FAQ Page
For the most common questions — deposits, withdrawals, registration, bonuses, cricket betting, and responsible gaming — this FAQ has the answer. Use the search box or category tabs to find what you need fast.
Response: Instant
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For New Players

Just Starting Out on 1xgame? Start with These Five Things

The FAQ above covers specific questions, but if you are completely new to 1xgame, here is the short version of what you actually need to know to get started properly.

One: Register with your real mobile number — it is the number that will be linked to your Easypaisa or JazzCash wallet for deposits and withdrawals. Getting this right from the start avoids headaches later.

Two: Make your first deposit right after registration to claim the 100% welcome bonus. The minimum is Rs 200 — even a small deposit triggers the bonus.

Three: Set a deposit limit immediately. It is in Account Settings > Responsible Gaming and takes 30 seconds. It means you will never accidentally overspend.

Four: Complete KYC verification before you need to withdraw. Upload your CNIC in Account Settings and get it done while you are still in setup mode — not at the moment you want your winnings.

Five: Bookmark this FAQ page. Most questions that come up during your first few weeks on 1xgame are answered here.

This FAQ is regularly updated to reflect current 1xgame policies, payment methods, and game offerings. For the most accurate information on bonus terms and limits, always refer to the Terms and Conditions page. If anything here conflicts with the Terms and Conditions, the Terms and Conditions take precedence.

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Pakistan's top cricket betting and online casino platform is one registration away. Create your free account, deposit from Rs 200, and claim your 100% welcome bonus.

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⚠️ 18+ only. Gambling can be addictive. Please play responsibly. Responsible Gaming